Experience

Procter & Gamble · San José, Costa Rica

• ▹Analyzed and resolved invoice discrepancies for suppliers across North and Latin America in SAP FI, meeting processing SLAs and avoiding penalties.
• ▹Implemented automation with KNIME and SAP FI that cut invoice handling time by over 95%.
• ▹Automated AP reporting with advanced Excel; documented process improvements into SOPs.
• ▹Created how-to videos and visual status reports that gave managers workload visibility for faster decisions.

• SAP FI
• KNIME
• Excel
• Automation

Procter & Gamble · San José, Costa Rica

• ▹Automated report generation with Excel VBA, reducing processing time by 70% for supply-chain analytics.
• ▹Managed and cleaned supply-chain master data in SAP SCM, preventing ordering and production issues across Latin American factories.
• ▹Led cross-functional meetings and coordinated planners across all LATAM factories, documenting actions and follow-ups.

• Excel VBA
• SAP SCM
• Supply Chain

Edmonds College — Center for Students, Engagement & Leadership · Seattle, WA — Promoted from Graphic Designer

• ▹Manage and update college website content through CMS software, keeping student-facing communication accurate and current.
• ▹Troubleshoot production equipment and printer operations to minimize downtime during time-sensitive campus work.
• ▹Provide technical mentorship, coordinate volunteers, and document requirements across print, digital-screen, social, and web deliverables.
• ▹Lead visual design and user-facing communication for campus events, student clubs, and institutional initiatives.

• Adobe CC
• CMS
• Mentorship
• Event Ops

TRIO Student Support Services — Edmonds College · Seattle, WA

• ▹Tutored students in Microsoft Office and database fundamentals, improving self-service and reducing repeat questions.
• ▹Developed and maintained a front-desk procedures manual that streamlined onboarding and daily workflow.
• ▹Managed appointment calendars and a database management system, keeping records accurate and current.

• Tutoring
• Documentation
• Databases

Edmonds College — Center for Students, Engagement & Leadership · Seattle, WA

• ▹Designed flyers, digital materials, and promotional assets with Adobe Creative Cloud to drive event visibility and student engagement.
• ▹Provided bilingual front-desk support, triaging student and staff inquiries in English and Spanish.
• ▹Maintained website content via CMS; organized shared media libraries; supported photo and video sessions for promotional content.

• Adobe CC
• Bilingual Support
• CMS

Panda Restaurant Group · Seattle, WA

• ▹Facilitated high-volume guest interactions in dining and drive-thru, resolving menu, ingredient, and allergen questions.
• ▹Managed POS transactions with high precision — cash handling, change distribution, promotional discounts.
• ▹Drove sales through consistent upselling while enforcing strict food-safety and sanitation protocols.

• POS
• High Volume
• Food Safety

Metro Cruise Services · Seattle, WA — Celebrity · Royal Caribbean · Cunard · Carnival

• ▹Delivered bilingual check-in and travel-document verification for hundreds of international cruise guests daily, recovering missing paperwork under time pressure.
• ▹Directed passenger flow through the terminal as Agent Directional, reducing bottlenecks at embarkation and debarkation.
• ▹Supported accessibility and incident response — wheelchair escorts, lost-luggage intake — logging details for follow-through.

• Bilingual
• Operations
• Compliance

Ulloa Technical High School · Heredia, Costa Rica

• ▹Tutored 10th–12th graders in math; led a Web Fundamentals workshop teaching peers HTML, CSS, and JavaScript basics.

Ulloa Technical High School · Heredia, Costa Rica

• ▹Built websites promoting volunteering services and coordinated virtual workshops for 150 students; tracked volunteer hours and produced final reports and promotional video.

Ulloa Technical High School · Heredia, Costa Rica

• ▹Coordinated a community-service program for 150 senior students, organizing virtual workshops and tracking completion in Excel.

Odontoclínica Integral del Este · Costa Rica

• ▹Created social-media content in Photoshop that boosted online visibility for a dental clinic.